Egenskaper / funktioner

• Web and Email Support: Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.
• Auto Response: Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.
• Canned Replies: Predefined responses for frequently asked questions.
• Internal Notes: Add internal notes to tickets for staff
• Help Topics: Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.
• Alerts and Notices: Staff and clients are kept up to date with email alerts. Configurable and flexible settings.
• Role-based Access: Control staff's access level based on groups and departments.
• Assign and Transfer Tickets: Assign tickets to a staff and/or department.
• No signup Required: No user account or registration required for users (ticket ID/email used for login).
• Support History: All support requests and responses are archived.